2025 Mid-Year Benchmark Report

This data-packed check-in compares the first half of 2025 to 2024 performance, pulling insights from over 38 million calls across sales and service. It’s a look at what’s improving, what’s slipping, and where dealers can refocus.

What This Ebook Covers:

• Spot where your calls fall short: Dig into appointment set rates, hold times, and missed opportunities to understand where revenue is leaking.
• Get sharper with every call: See how leading teams use data to fine-tune talk tracks, improve routing, and increase conversion intent.
• Prep your team to win: Learn how tools like CallCoach and TestTrack help undertrained reps turn quick calls into qualified conversations.