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ONLINE PHONE SKILLS TRAINING

Want to ensure every phone call to your dealership is a satisfying experience? Let us help! We listened to millions of calls to bring you this training library with best practices for every situation on the phones. In these videos you will learn:

  • How to ensure your callers get connected with the info they need
  • How to get callers into your dealership 
  • And, most importantly, how to turn your callers into fans for life!  

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PHONE SKILLS TRAINING FOR EVERY DEPARTMENT
  • Sales skills: Videos address the complete customer journey in depth. From earning, asking, and securing appointments to overcoming objections
  • Service skills: Videos address how to build value in selecting your dealership for service needs. These videos give participants the skills they need to secure appointments and create ongoing customer loyalty for your dealership
  • Parts skills: Videos address how to follow a methodology to become more of a consultative salesperson. Go above and beyond for your customers and give them confidence in your recommendations, and ongoing loyalty for your dealership
  • Receptionist skills: Videos are especially designed for your Director of First Impressions! These videos provide insights on how to serve our customers with the highest level of customer service possible
Phone Skills Training
“CallRevu provides us with the realities of how we are handling our customers. What’s more valuable than the data is the support that the staff continue to provide year after year. Everyone at CallRevu is just as dedicated to the service of our customers as we are.”

Steve Germain, Germain Auto Group